TrueBuy Payment Policy

Effective Date: April 22, 2025

At TrueBuy.co.uk, we are committed to providing you with a secure and smooth shopping experience. This Payment Policy explains the payment methods we accept, how transactions are processed, and important information regarding your purchases.

1. Accepted Payment Methods

We currently accept the following payment options:

• Stripe (Credit and Debit Cards)

  • Visa

  • MasterCard

  • American Express

  • Discover

  • Other major card providers supported by Stripe

• PayPal
  (Use your PayPal balance, linked bank account, or card through PayPal's secure gateway.)

All payments must be made in British Pounds (GBP) unless otherwise specified at checkout.

2. Secure Payment Processing

• All card transactions are processed securely through Stripe, a PCI-compliant payment processor.

• If you choose PayPal, your payment is securely handled by PayPal’s platform.

• TrueBuy does not store or have direct access to your full card details at any point.

3. Payment Authorization

• When you place an order, your card or PayPal account will be charged immediately upon confirmation of your purchase.

• In the case of delayed shipment, payment may still be taken at the point of order confirmation.

4. Billing Information

• Please ensure that your billing details (address, name, payment method) are accurate when completing your order.

• Incorrect information may cause delays or prevent your order from being processed.

5. Fraud Prevention

• To protect our customers and business, all transactions are subject to security screening and fraud prevention checks.

• If any irregularities are detected, we may contact you for verification or, in rare cases, cancel the transaction.

6. Failed or Declined Payments

• If your payment is declined, you will be notified immediately at checkout.

• Please contact your card issuer or PayPal directly if you believe there is an error.

7. Refunds

• Refunds for returned or canceled orders will be processed via the original payment method used at checkout.

• Refunds typically take 5–10 business days depending on your bank or payment provider.

8. Contact Us

If you have any questions about payments or billing, please contact:

TrueBuy Customer Service
Email: support@truebuy.co.uk
Website: https://truebuy.co.uk