TrueBuy Returns Policy

At TrueBuy, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.

Returns

• You have 30 calendar days from the date you receive your item to request a return.

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• Proof of purchase (order number or receipt) is required for all returns.

Non-Returnable Items

• Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers)

  • Personal care items (e.g., beauty products, sanitary goods)

  • Gift cards

  • Downloadable software products

  • Sale or clearance items (if marked as "final sale")

Refunds

• Once we receive your returned item, we will inspect it and notify you.

• If your return is approved, we will initiate a refund to your original method of payment.

• Refunds may take 5–7 business days to appear on your statement, depending on your bank or card issuer.

Exchanges

• We only replace items if they are defective or damaged.

• If you need to exchange it for the same item, please contact us first at support@truebuy.co.uk.

Return Shipping

• You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., wrong item sent, damaged item).

• Return shipping costs are non-refundable unless otherwise stated.

How to Start a Return

Please contact our support team at support@truebuy.co.uk with your order number and reason for the return. We will provide you with instructions on how to proceed.

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Need Help?
If you have any questions about returns, refunds, or exchanges, please contact our friendly team at support@truebuy.co.uk.