TrueBuy Customer Terms

Effective Date: April 22, 2025

Welcome to TrueBuy.co.uk!
These Customer Terms apply to all purchases and interactions with TrueBuy. Please read them carefully before placing an order.

1. Your Account

• You may browse and purchase without creating an account.

• If you choose to create an account, you are responsible for maintaining the confidentiality of your account and password.

• You must immediately notify us if you suspect unauthorized use of your account.

2. Orders

• By placing an order, you agree to purchase products under these Terms.

• All orders are subject to acceptance and availability.

• We reserve the right to cancel or refuse any order at our discretion (e.g., due to stock limitations or suspected fraud).

3. Pricing and Payment

• Prices are clearly stated on our website in British Pounds (GBP) and include VAT where applicable.

• Payment must be made in full before goods are dispatched.

• We accept Stripe (all major debit/credit cards) and PayPal as payment methods.

4. Shipping and Delivery

• Delivery times are estimates and not guaranteed.

• We are not liable for delays caused by external factors such as couriers or weather conditions.

• You are responsible for providing an accurate delivery address.

5. Returns and Refunds

• You have 30 days from the receipt of goods to request a return (see our Returns Policy for details).

• Refunds will be issued via the original payment method once the return is processed.

6. Promotions and Discount Codes

• Promotional codes must be used at the time of purchase.

• Only one promotional code can be used per order unless stated otherwise.

• Promotions are subject to change or cancellation without notice.

7. Product Information

• We make every effort to ensure that product descriptions, images, and pricing are accurate.

• Slight variations may occur due to manufacturing changes or screen settings.

8. Liability

• TrueBuy shall not be liable for any indirect or consequential loss or damage arising out of your use of the website or purchase of goods.

• Our total liability for any claim shall not exceed the price paid for the product in question.

9. Customer Conduct

• You agree to use our website for lawful purposes only.

• Any misuse of the website, including hacking, fraudulent activity, or spreading viruses, may result in legal action.

10. Changes to Terms

• We reserve the right to update these Terms at any time.

• Any changes will take immediate effect once posted on this page.

11. Contact Us

For any questions or concerns about these Customer Terms, please contact:

TrueBuy Customer Service
Email: support@truebuy.co.uk
Website: https://truebuy.co.uk