TrueBuy Customer Rights

At TrueBuy, we respect your rights as a customer and are committed to providing a transparent, fair, and secure shopping experience.
When you shop with us, you are protected by the following rights:

1. Right to Clear Information

• You have the right to receive accurate information about products, pricing, shipping, returns, and terms of sale before you make a purchase.

• We strive to ensure that all product descriptions, images, and prices are clearly presented and up-to-date.

2. Right to Safe and Secure Transactions

• All payments made through Stripe and PayPal are processed securely.

• We do not store your full payment information and use secure encryption to protect your data.

3. Right to Cancel an Order

• You have the legal right to cancel your online purchase within 14 days from the date you receive your goods, in accordance with UK Consumer Contracts Regulations.

• TrueBuy extends this by offering a 30-Day Return Policy for most items (see our Returns Policy for full details).

4. Right to Return and Refund

• You are entitled to return eligible items for a refund within 30 days of receiving your order.

• Refunds will be processed via the original payment method once the returned item is inspected.

5. Right to Product Quality

• You have the right to receive products that are:

  • Of satisfactory quality

  • As described

  • Fit for the intended purpose

• If an item is faulty or not as described, you are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015.

6. Right to Privacy and Data Protection

• Your personal information is handled according to our strict Privacy Policy and complies with GDPR.

• We will never sell your data to third parties without your explicit consent.

7. Right to Lodge a Complaint

• If you are unhappy with any aspect of your purchase or service, you have the right to contact us and lodge a formal complaint.

• We aim to resolve all complaints fairly and promptly.

Contact Us

If you have any questions about your rights or need support, please contact:

TrueBuy Customer Service
Email: support@truebuy.co.uk
Website: https://truebuy.co.uk